is a consulting firm focusing on evaluating and maximizing all dealership touchpoints to increase lead opportunities and improving overall experience.
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- Celebrate Your Service – What’s driving customers to your fixed ops?
Everyone who buys a car from you is a potential service customer, and therefore, a potential life long customer. But what is going on to drive customers to your service department? For example, how easy is it to book a service appointment online? Is someone pro-actively helping this happen? Although the manufacturer may be providing Read More…
- At Your Service! – How to turn a mundane oil change into an experience your customers won’t soon forget.
Let’s face it, the service experience shouldn’t start when a customer comes in for their first check-up. It should start the minute they take delivery of their vehicle. Here’s a golden opportunity to introduce them to your service department. That sales to service hand-off – how is it done? Do you give the customer a Read More…