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Dealer InLine

is a consulting firm focusing on evaluating and maximizing all dealership touchpoints to increase lead opportunities and improving overall experience.

Want to see an Immediate Improvement?

Our Approach

User Experience


Customizing all marketing touchpoints to ensure strongest brand presence for the optimal pre-customer experience.

Customer Experience


Fine tailoring of dealership processes and outreach for all customer interactions to ensure customer loyalty and endorsement.

Employee Experience


Expansion of employee tools for better customer engagement resulting in positive guest experiences.

In-Store

Implementation of a customized in-store assessment to improve customer experience

  • •   3rd party evaluation of all customer touch points
  • •   Restructuring of manufacturer initiatives to align with dealership marketing strategy
  • •   Recommendation of technologies to improve customer flow through out all departments

Vendor

Optimization of automotive vendor relationships for better utilization and cost efficiencies

  • •   Creation of a proactive partnership between dealership management and vendor partners to best utilize product offerings
  • •   Introduction to new technologies to better serve your dealership

Online

Coordination of all online activities to increase brand strength and performance

  • •   Implementation of the most cost effective
    online strategies for your dealership
  • •   Comprehensive understanding of online landscape
  • •   Optimal online performance
  • •   Increase dealer Reputation
  • •   Increase customer opportunities

See an Immediate Improvement with a complimentary sample report customized for your dealership.

Executive Services

Thrust Campaign
&
New Model Launch

Third-Party
Communications
Assessment

Our Core Brands

lexus brand at dealer inline
Toyota brand in Dealer inLine
honda brand at dealer inline
hyundai brand at dealer inline
Supporting brands

Resources

  • Talk to Me – Pick up and step up your phone system
    talk to me dealer inline

    These days, dealers may get so focused on texting, messaging, emailing and chatting that they may be overlooking that staple of person to person communications, the phone system. Let’s start by looking at your actual phone number. Is it a local number? Or is it a 1-800 number? Most Canadians are apprehensive about calling that Read More…

  • The “Employee Experience” – How to turn your staff into brand ambassadors
    employee experience at dealer inline

    It’s one thing to hire an employee, it’s another to keep that employee satisfied. And still another to make him or her a good brand ambassador! How can you make that happen? For starters, as an owner, you cannot build a good brand ambassador if you’re not a good brand ambassador yourself. It works from Read More…